David Blair

David Blair

Servant fièrement : Sobeys RSC Whitby, ON

Poste : Director Distribution Services

Valeur fondamentale : Always Place the Customer First

When a customer was missing a large fish order the day before Good Friday, David did what he knew was right: he personally delivered the order to the store. Making sure the order was refrigerated properly, David had it loaded into the back of a pickup truck and drove about an hour and 45 minutes to deliver it to the store. « The seafood manager did not expect that level of service, » says David, who adds, laughing, that he can’t guarantee that level of service all the time. Exceeding customer expectations is nothing new for David’s team. « I am always proud when our team succeeds and meets the challenges that are required, » says David. « It’s not an easy business, it’s dynamic. It takes a lot of work and a lot of commitment and when you succeed, it just makes it that much better. »