Lucas Hearn

Lucas Hearn

Servant fièrement : Sobeys #551, Paradise, NL

Poste : Courtesy Clerk

Valeur fondamentale : Always Place the Customer First

With only a few years under his belt at Sobeys, Lucas Hearn has learned the most important lesson that the customer always comes first. For example, when the weather isn’t good, he makes sure to help customers outside. « It surprises customers, they don’t expect it, » he said. One customer was so appreciative of Lucas voluntarily packing his groceries in his car during a wind storm that he was compelled to write a letter of thanks. « I was trying to figure out how I was going to hold onto the cart so my 19-month-old son didn’t blow away, » he wrote. « It may have been a small gesture to him but it was a great help for me. » What this thankful customer didn’t know is that Lucas was working a 14- hour shift, filling in for a sick co-worker. « I want to be the reason someone smiles or feels good; I approach life with that mindframe, » said Lucas. « It is absolutely important to treat all your customers like family. »