Proudly Serving: Sobeys #927, London, ON
Position: Assistant Store Manager
Core Value: Always Place the Customer First
Timothy “TJ” Stover exemplifies what it means to go above and beyond for customers. “I like to connect with customers; that’s my favourite part,” the assistant store manager of Sobeys in London says. His customer service ethic was evident last winter, when a “distraught” customer needed help with a flat tire as heavy snow fell outside. “She didn’t really have a lot of money to get a tow truck,” TJ recalls. “But I know how to change a tire so I offered to go and change it for her.” The heroic moment means the 14-year Sobeys veteran is now known as the “Sobeys Handyman” among colleagues, but for TJ, helping a customer in need is just the right thing to do. “I want to make every customer feel like they’re important, because if they come in feeling important, then they’ll come back,” TJ says.