Susan Young

Proudly Serving: Safeway #4856, Winnipeg, MB

Position: Gas Bar Manager & Lead Master Trainer

Core Value: Stay Real

Sometimes change can be difficult for employees. As Lead Master Trainer, Susan Young taught gas bar operators to use the new system that was implemented when Sobeys bought Safeway. This work was soon followed by another round of training when an agreement between Safeway and Shell was inked. “I learned the new system in Calgary and it became routine,” said Susan. “To sell it to the gas bars, I explained it in the best possible light, focusing on the positives.” It was a busy time in the region, with Susan juggling her duties at the gas bar while training more trainers who could implement the new system, and also doing training herself in stores. “They could relate to me because I’m a gas bar operator too,” said Susan. “Susan’s background in training and managing employees made her an ideal candidate to take on the challenging role of learning and teaching a completely new system,” wrote her manager. “Susan knows her stuff and she shares her time and talents willingly.”