Pauline McNally

Pauline McNally

Proudly Serving: Sobeys #709, Brantford, ON

Position: HMR and ALC Clerk

Core Value: Always Place the Customer First

Many Sobeys employees go the extra mile for their customers, and Pauline McNally is no exception. She makes a point of always acknowledging customers, having a quick word or helping someone who needs help filling their order, “because as a customer that’s what I would want,” she said. But one day, Pauline literally went the extra mile to help a customer. After finishing her shift, she realized a man in the parking lot was in trouble. It was a hot day, and his two-year-old daughter had locked the door as he loaded the groceries in the trunk. Panicked and unwilling to leave the car with his child trapped inside, he asked Pauline to drive to his house to pick up the spare key from his wife. They quickly rescued the girl, much to the family’s relief. Pauline says she would always help anybody at any time. “My Sobeys is a family, pure and simple. They’re always there to listen and help. I can truly say I do love my job.”