Paul Barter

Proudly Serving: Sobeys #548, Saint John, NB

Position: Store Manager

Core Value: Always Place the Customer First

When a customer called Paul Barter to ask how to return some cheese that had turned out to be moldy, the store manager offered even more than a refund for the ruined dinner. He immediately delivered a full meal of pasta, sauce, garlic bread and – of course – cheese to their home. “We had an opportunity to make it right, so we did,” says Paul. As the manager of his Saint John store for 28 years, Paul takes his core value to heart. “I tell my employees, we’re in the customer service business and we want to be known as the best place to shop in town.” Sobeys is a family affair for Paul, who was hired just shy of his 16th birthday. “You have to think of every customer as your mother, your father, your sister, your brother. If we think that way, we’re going to care for every person who comes through the door.”