Nancy Farina

Proudly Serving: Safeway #4903, Delta, BC

Position: Cashier

Core Value: Always Place the Customer First

As a cashier for 41 years, Nancy Farina knows her customers very well. “I love the social interaction. I know people by names, I know their families, some are neighbours,” she said. “She has a special knack for making every customer feel like they are one of her “regular’ customers,” wrote a colleague. “Nancy’s interactions with customers are nothing short of remarkable.” Whether she’s reminding a regular customer to buy flowers for his wife on Valentine’s Day or calling a taxi for an elderly customer — and then making sure there’s a chair for them while they wait — she treats everyone with care. “We’re the last person they deal with on their way out, so we make sure they’re smiling when they leave,” she said. Never one to stand idle, Nancy is always organizing, filing, signing, arranging, cleaning, fixing, marketing, thinking and doing. Nancy is integral to the family feeling in the store, planning a holiday lunch for staff and decorating the store with decorations she purchased herself.