Michael Pirillo

Proudly Serving: Sobeys #899, Paris, ON

Position: Cashier

Core Value: Always Place the Customer First

Being honest and real with customers comes naturally to Michael Pirillo, and with his passion for food, he finds it enjoyable to engage with people over products and their shared experiences. One day he saw that a customer had the new Sobeys flatbreads in her order and he commented that they are great for making pizza. The customer was impressed by his personable manner and ability to engage her in conversation while still efficiently processing her order. She wrote in a letter to his manager that “Mike has a courteous demeanour, a gift in building relationships with his customers and making them feel truly special and important.” For Michael, Always Place the Customer First means always catering to a customer’s needs, and paying close attention to detail. “It allows me to engage with them better and it feels more authentic.” “My Sobeys is a second home, a place where I feel like I have another family and feel engaged in the community as a whole,” he said.