Proudly Serving: Sobeys #849, Fredericton, NB
Position: Front End Manager
Core Value: Always Place the Customer First
Dan Harker comes by his openness to all people honestly: his parents were very community-oriented, and so the idea of placing the customer first was instilled in him from a young age. “The most important part of my job is customers, so it was a very proud moment to be recognized for this award,” said Dan. “My Sobeys is family to me.” “A lot of customers are repeat customers, so we get to know them,” he said. “It’s a downtown store so customers arrive on pedal bikes, skateboards and with walkers. We’ll have dogs tied up outside, we get to know them too.” Dan takes customer requests and comments seriously and tries to improve in all areas of his responsibility at the store. He was recently spotted buying a cookie for a special customer, and he drove home a customer with a walker who fell, to save the customer cab fare. “When he’s transferred, customers follow Dan to any store in the city,” wrote his nominator.