Connie Gould

Proudly Serving: Sobeys #4721, Stratford, ON

Position: Cashier

Core Value: Always Place the Customer First

Connie knows that it’s sometimes the little things that make customers feel appreciated and welcome in her store, like the time she introduced shoppers to a new cashier as “regular customers” during a very busy pre-holiday shift. “Wow!,” the impressed customer wrote in an email to the store. “It was so nice to be recognized and noted that we were regulars. We felt special and appreciated!” The customer also noted that not only was Connie making them feel important, but was encouraging that same level of exemplary service to a new colleague. Connie says as a reflection of her upbeat personality, she strives to bring a smile to people’s faces throughout the day. “If you come down my aisle you’re not just going to just get great service, you’re going to have fun and a great conversation. When you come down my line, it’s time to have fun.” And it seems to be a hit. “I have so many repeat customers,” she says.