Proudly Serving: Sobeys #639, Acton, ON
Position: Floral Operator
Core Value: Always Place the Customer First
Late one day a customer was phoning around trying to arrange to have flowers delivered to a funeral that she could not attend due to illness. Calls placed to florists in town did not pan out, that is until they got Lorrie Harris on the line at Sobeys. “Talk about customer service,” the grateful customer wrote in a letter of thanks. “She went out of her way … to find the information and called the funeral home and came up with solutions for me. Thank you Lorrie for helping me in a tight situation!” The florist says it’s what she and her colleagues do every day. “It’s important for me that if somebody needs my help I’m going to do whatever I can to help them,” she says. “The customer is the most important.” Lorrie says you get to know your customers in a smaller community so she’s used to people reaching out for help. “I get a lot of phone calls at home,” she says with a laugh.