Kimberley Burnett

Proudly Serving: Sobeys #4721, Stratford, ON

Position: Supervisor*Cashier

Core Value: Always Place the Customer First

One very hot day, an older customer asked Kim Burnett to call her a taxi. About 20 minutes later, Kim noticed the woman was still waiting outside in the sun, so she got her a drink of water, encouraged her to wait inside and recalled the cab company to check on the arrival of the car. Since then, the very thankful customer seeks Kim out as she clearly appreciated the extra effort taken for her that day. “She’s a sweet, dear lady. We help her out all the time.” For Kim, who has worked at Sobeys for 27 years, customer service is the best part of the job. ‘I think that’s why you stay at a job as long as you do. I’ve always worked retail and I love my customers,” she says. “My customers mean the world to me.” Kim says she has a particular fondness for their older customers. “We’re all going to be seniors someday and they appreciate the help.”